Transitional Plus Care (TPC) aims to provide high-quality, responsive, support-led services to young people leaving care. In order to ensure this we need to take account of the views and wishes of those we are here to support and linked professionals and agencies. We welcome every opportunity to monitor and improve our service and having a “complaints and compliments” policy and a clear procedure for resolving complaints is one way of doing this.
Complimenting Our Service
Compliments are valuable, welcome and important and when they are received, either verbally or in writing, they will be recorded. Compliments enable TPC to:-
- understand that our service is being provided to the young person’s satisfaction
- provide positive feedback to our staff
- influence our organisational and service development
- inform our quality assurance programme
Complaining About Our Service
TPC recognises that there will be times when our managers, staff and volunteers make mistakes, or get things wrong. In order to learn from such mistakes we need to know about them and encourage people to comment or complain. Such comments or complaints will always be taken seriously, recorded and responded to as detailed in our formal procedure for resolving complaints.
Should you wish to make a complement or complaint about the service you have received from TPC, please download and complete the attached form return to us at the addresses shown.